OUR RETURN POLICY
We try hard to have a complete selection and great prices, but most importantly, we want you to be totally satisfied with your purchase. As such, almost all of our products can be returned for a full refund of the ticket price within 30 days of purchase, provided they are still in new condition and with their original packaging. If products are returned used, damaged, or without their packaging, we reserve the right to charge a restocking/refurbishment fee to make the product salable again or, in rare cases, refuse the return all together. For footwear, we recommend wearing new shoes and boots around your house until you are sure the fit is correct. Once shoes have been worn outside or show wear they will no longer be returnable for a refund. We do not pay for return shipping. However, if we have made an error in the shipment (shipped the wrong product or a defective product) that requires a return or exchange, we will issue a return shipping label to get the product back and ship the replacement for free.
When making a return, carefully package the item and mail it to:
91 Pittsfield Rd.
Lenox, MA 01240
We encourage you to use USPS, UPS, or FedEx with a tracking method, as well as insurance in the event the item has become lost in transit. If at anytime you still have questions, feel free to call us at 413-637-3010.